Emergency and disaster responders face increasing complexities in helping communities prepare for, respond to, and recover from emergencies and disasters. This project focuses on gaps in cultural capabilities of emergency responders in Australia in engaging with its culturally and linguistically diverse (CaLD) communities. Funded by the NSW Reconstruction Authority, this project is a collaboration between Fire and Rescue New South Wales (Community Engagement Unit) and the University of Technology Sydney (School of Communication), Australia.
PROJECT HIGHLIGHTS
Developed a culturally-competent communication model: CLEAR TLC, with principles and protocols for emergency service providers.
Using co-design methods, developed and tested a proof-of-concept fire prevention and education smartphone app prototype, Ready, Set, Go!
Redesigned existing text-based fire safety education resources into digital content including training videos for the multicultural toolkit.
UNITED NATIONS SUSTAINABLE DEVELOPMENT GOALS
This research supports United Nations Sustainable Development Goals:
RECENT STORIES
Read more about the project and why improving communication with our culturally and linguistically diverse communities is so important.
Meet the key researchers from Fire and Rescue NSW and the University of Technology Sydney and some of those involved in making this research happen.
See the research activities undertaken with community groups across NSW and with FRNSW firefighters; read the research reports; and hear about the achievements.
To provide input or feedback, request a presentation at your relevant forum, or for media enquiries, contact one the research team members.