PHASE 1

The initial phase of the research project involved us speaking with both NSW Firefigthters and members of culturally-diverse community groups to gather insights into the effectiveness of current communication processes and practices.

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Interviews - semi-structured interviews with selected FRNSW qualified firefighters were conducted between December 2022 and January 2023. These interviews explored 4 main themes: reach, relevance, receptiveness, and relationships. 

Focus Group Discussions - initial community consultation workshops were held between November and December 2022 with Arabic-speaking, Chinese-speaking, Vietnamese-speaking and Kurmanji-speaking community groups from NSW.

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OUTPUTS:

• Research Article: "Cultural competence in emergency and disaster preparedness for multicultural community engagement: Identifying gaps in the Australian Context"

• Research Article: "Culturally competent emergency preparedness: Building resilience of culturally and linguistically diverse communities in Australia"

• Communication Framework: CLEAR TLC Model: Engaging for Culturally Competent Emergency and Disaster Preparedness

• Fire and Rescue NSW (FRNSW) Multicultural Toolkit

• Fire and Rescue NSW (FRNSW) Program Logic Model (Language and Diversity Risk Reduction - LADDR), collaboratively developed with input from UTS, the Disaster Risk Reduction Reference Panel, and FRNSW Prevention and Education Steering Committee

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PHASE 2

The final phase of the research project involved the development and testing of a proof-of-concept fire prevention and education smartphone app prototype, Ready, Set, Go!

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User Testing Workshops - 3 x user research and testing sessions were conducted between July and September 2023.

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OUTPUTS:

• Research Article: Using Co-Design Smartphone Apps to Cultivate Authentic Communication and Disaster Risk Resilience in Multicultural Communities

• App Prototype: Ready, Set, Go!